Extrovert Information Technology (EitBiz)

BACKGROUND

Please describe your company and position.

I am the Owner-manager. of Fidelity General Contractors

Describe what your company does in a single sentence.

Remodeling services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• We engaged EitBiz with a clear goal of developing a mobile application integrated with AI capabilities to enhance efficiency, user engagement, and overall performance. Our primary objectives were to build a scalable and intuitive mobile app that could automate repetitive tasks through AI-driven features, leverage intelligent data analysis for faster and more informed decision-making, and improve customer interactions with functionalities such as AI chatbots and personalized in-app recommendations. Additionally, we wanted to ensure the app delivered high performance, seamless usability, and the flexibility to scale as our user base grew. The focus was not just on creating a mobile app, but on delivering a smart, future-ready solution that effectively addressed real business challenges while minimizing manual effort.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with EitBiz was pretty comprehensive, covering everything from the initial idea to the final launch of our mobile app. They started by understanding our requirements in detail and helping us shape the app’s features and overall direction. From there, they handled the design part, making sure the app looked clean, modern, and easy to use. The development phase included both the front-end and back-end, along with integrating AI features like chatbots and personalized recommendations to make the app more interactive and useful for our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results we saw after working with EitBiz were quite clear and measurable. After launching the mobile app, we noticed a strong increase in user engagement, with more time spent in the app and higher interaction rates due to the AI-driven features. Customer support requests reduced significantly because the in-app chatbot was able to handle a large portion of common queries. We also saw faster internal processes, as several manual tasks were automated, which helped our team focus on more important work. From a business perspective, there was a noticeable improvement in conversion rates and user retention, mainly because of the personalized recommendations and smoother user experience. The app performance was stable even as the number of users grew, which showed that the scalability aspect was well handled. Overall, the project delivered tangible improvements in efficiency, user satisfaction, and business growth, making the investment worthwhile.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our experience with EitBiz in terms of project management was very smooth and well-organized. They maintained clear and consistent communication throughout the project, keeping us updated on progress and upcoming milestones. We always had good visibility into what was being worked on, which made the entire process feel transparent and easy to follow. In terms of timelines, they were reliable and delivered most items on schedule. Whenever there were minor delays, they communicated in advance and explained the situation clearly, which we appreciated. They were also very responsive to our needs. Whether it was incorporating feedback, making changes, or addressing concerns, they handled everything quickly and professionally. Overall, they were flexible, easy to collaborate with, and focused on ensuring the final product met our expectations.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most to us about EitBiz was their ability to combine technical expertise with a very practical, business-focused approach. They didn’t just build what we asked for, but took the time to understand our goals and suggested improvements that genuinely added value to the final product. Another thing we found impressive was their responsiveness and willingness to adapt. They were quick to address feedback and flexible when requirements evolved, which made the collaboration feel smooth and stress-free. Their approach to integrating AI into the mobile app also felt very thoughtful and purposeful, rather than overly complex or unnecessary. Overall, it was their mix of clear communication, reliability, and problem-solving mindset that made them stand out.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Overall, our experience with EitBiz was very positive, and there weren’t any major areas that needed improvement. If anything, one small suggestion would be that having even more frequent progress updates or detailed walkthroughs at certain stages could make things even better, especially for teams that prefer closer involvement throughout the process. That said, they were already very responsive, open to feedback, and willing to adapt whenever needed, so it never felt like a gap. Overall, they delivered a smooth experience and were highly collaborative from start to finish.

BACKGROUND

Please describe your company and position.

I am the Digital Marketer of PC MadTech

Describe what your company does in a single sentence.

PC MadTech is a digital marketing solutions provider that specializes in helping businesses of all sizes achieve their business goals through expert digital marketing services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

We hired EitBiz for web development services with the primary goal of improving our platform's overall functionality, performances and user experience.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work covered full-cycle web development, starting from refining the existing platform structure to rebuilding key sections for better performance and usability. The engagement included both frontend and backend development, with a focus on improving site speed, responsiveness, and overall user experience across devices.

Key deliverables included a redesigned and optimized website interface, improved navigation flow, and a more structured layout for core pages to make information easier to access. On the technical side, the team implemented backend enhancements to improve stability, streamline data handling, and support future scalability. They also worked on integrating essential features and ensuring that the platform functioned consistently across different browsers and screen sizes.

In addition, the project included performance optimization efforts such as reducing load times and improving overall responsiveness, along with testing and bug fixes to ensure a smooth and reliable final release. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We observed noticeable improvements in overall platform performance after the development work was completed. Page load times were reduced, and the site became more responsive across both desktop and mobile devices, which improved the browsing experience for users.

There was also a clear improvement in stability, with fewer technical issues and smoother navigation across key sections of the website. From a usability standpoint, users were able to access information more quickly due to the improved structure and simplified flow.

On the operational side, the updated backend made it easier for our internal team to manage content and maintain the platform without frequent technical dependencies. Overall, the project resulted in a more reliable, scalable, and user-friendly system that aligned better with our intended performance goals. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was well-structured and communication remained consistent throughout the engagement. Deliverables were generally shared within the agreed timelines, and any dependencies or updates were communicated in advance, which helped us plan internally without delays.

Whenever we shared feedback or requested changes, the team responded promptly and addressed the requirements without unnecessary back-and-forth. They were flexible in accommodating revisions and ensured that the final output aligned with our expectations.

Overall, the collaboration felt organized and dependable, with a clear focus on meeting milestones and maintaining steady progress throughout the project. 

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most was their ability to quickly understand our requirements and translate them into practical technical solutions without overcomplicating things. Instead of just executing instructions, they often provided thoughtful suggestions that improved usability and performance.

We also found their consistency in communication and follow-through quite reliable. Updates were clear, and there was a steady sense of progress throughout the project, which made coordination easier on our side.

Another strong point was their attention to detail during implementation and testing. Small issues were caught and resolved before deployment, which helped ensure a smoother final outcome than we initially expected. 

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Overall collaboration was positive, and most adjustments were handled efficiently during the development process. The team remained responsive to feedback and adapted quickly whenever refinements were needed, so there were no major concerns from our side.

BACKGROUND

Please describe your company and position.

I am the Regional General Manager of FCM Travel Australia

Describe what your company does in a single sentence.

Welcome to FCM, the alternative corporate travel company. What makes us the alternative? We make business travel a pleasure. Don’t just ‘get there’. Connect globally. Think differently. Travel better. Give yourself the flexibility to do corporate travel on your own terms. We’re here for a purpose  to transform business travel. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our core objective in partnering with EitBiz was to personify this philosophy by building a mobile platform that treats the business traveler as a human being rather than a line item on a spreadsheet.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

• Online Search
• Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was a comprehensive overhaul of our mobile strategy, requiring EitBiz to develop a high-performance application capable of serving a global corporate audience. The scope of work spanned from initial user journey mapping to the deployment of a highly secure, scalable architecture. Key deliverables included a personalized traveler dashboard that anticipates user needs based on their itinerary, an integrated "Smart Assistant" for instant booking adjustments, and a robust spend control module that allows corporate managers to monitor budgets in real-time. EitBiz also delivered a complex data visibility layer, which transformed raw travel metrics into actionable insights for our corporate clients. A standout feature of the deliverable was the safety and risk management suite, which provides travelers with instant location-based alerts and one-touch emergency assistance. Throughout the build, EitBiz ensured the platform was optimized for international roaming, allowing for fast load times and offline access to critical travel documents regardless of the traveler's location.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the deployment of the platform developed by EitBiz, we have seen a profound shift in how our clients engage with their corporate travel programs. The most immediate progress was seen in the significant rise of mobile-first bookings and self-service itinerary changes, which has reduced the pressure on our traditional support desks while increasing traveler autonomy. We have received an influx of positive feedback from frequent flyers who specifically noted that the "pleasure factor" has returned to their business trips due to the app's intuitive flow and proactive notifications. Furthermore, our corporate partners have reported much greater compliance with their travel policies, as the spend control features are now baked directly into the user experience rather than being an afterthought. The platform's ability to provide clear data visibility has allowed our clients to optimize their travel strategies more effectively than ever before, proving that our vision of "traveling differently" is now a functional reality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience with EitBiz was characterized by a level of agility and transparency that is rare in large-scale technical partnerships. They utilized a highly collaborative framework that allowed our internal product owners to see live progress through every stage of the build. Every major milestone was met with precision, and they managed to navigate our complex internal security requirements without causing any delays to the go-live date. What truly impressed us was their responsiveness to the unique nuances of the Australian travel market; when we needed to integrate specific local payment methods and domestic airline data feeds mid-project, the EitBiz team pivoted immediately to incorporate these requirements. Their communication was always direct and honest, ensuring that we were never left in the dark regarding technical challenges or resource allocation.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of working with EitBiz was their "traveler-first" mindset, which went far beyond a standard technical brief. They didn't just build an app that worked; they built an app that felt like it understood the stress of a missed connection or a late-night hotel arrival. I was particularly struck by their attention to micro-interactions—the way a boarding pass surfaced at exactly the right moment or the subtle ease with which a traveler can switch between personal and business profiles. Their ability to balance sophisticated corporate "spend control" with a beautiful, modern user interface was exceptional. They didn't just act as developers; they acted as experience designers who truly believed in our mission to transform business travel into a pleasure.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If there were one area for improvement, it would be the initial depth of the analytics training for our mid-level account managers. The data visibility tools EitBiz built are so comprehensive and deep that our team initially felt a bit overwhelmed by the sheer volume of insights available. We could have benefited from a slightly more staggered introduction to the advanced reporting modules during the hand-over phase. That being said, EitBiz was incredibly proactive once we identified this, immediately creating a series of targeted "cheat sheets" and quick-start guides that helped our team master the data layers within days. Their willingness to provide ongoing educational support ensured that a minor learning curve never slowed down our overall momentum.

BACKGROUND

Please describe your company and position.

I am the Transport Policy Manager of UNECE - United Nations Economic Commission for Europe

Describe what your company does in a single sentence.

The United Nations Economic Commission for Europe (UNECE) was set up in 1947 by ECOSOC. It is one of five regional commissions of the United Nations. The others are the Economic and Social Commission for Asia and the Pacific (ESCAP), the Economic Commission for Latin America and the Caribbean (ECLAC), the Economic Commission for Africa (ECA) and the Economic and Social Commission for Western Asia (ESCWA).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• The objective was to move beyond static PDF documentation and provide a dynamic platform where government officials, NGOs, and business leaders could access real-time policy advice, trade standards, and environmental norms.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

• Online Search
• Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an intricate engineering undertaking that required EitBiz to map out a multi-sectoral digital architecture capable of housing decades of specialized knowledge. The scope of work involved the development of a highly secure, multilingual mobile application tailored for high-level diplomatic and technical use. Key deliverables included a robust "Norms and Standards" engine that allowed users to filter international conventions by sector, such as timber or housing, and an interactive "Policy Toolkit" designed to provide governments with immediate access to UNECE analysis. EitBiz also developed a sophisticated offline synchronization module, ensuring that delegates at international summits could access vital statistics and legal frameworks without relying on local network stability. Furthermore, they built a customized backend dashboard for our Geneva-based teams to manage content updates across all 56 member states, alongside an integrated notification system to alert stakeholders about new economic regulations or environmental protocols.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The implementation of the mobile platform has significantly enhanced the speed at which our regional commissions and member states adopt and implement UNECE norms. Since the platform's deployment, we have observed a marked increase in the frequency of policy downloads and a much higher engagement rate from non-governmental organizations participating in our activities. The most notable indicator of success has been the reduction in administrative delays during sectoral reviews; government advisors are now able to pull up-to-date trade and transport standards during active negotiations, leading to faster consensus-building. We have also seen a surge in the utilization of our environmental and energy statistics, as the data is now presented in a digestible, mobile-optimized format that supports evidence-based policymaking on the go. This digital transition has effectively modernized our outreach, making the complex work of the United Nations more tangible and actionable for global players.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management under EitBiz was characterized by an exceptional level of transparency and diplomatic tact. Working within a multi-governmental organization requires a sensitive approach to feedback, and the EitBiz team handled our diverse stakeholder requirements with immense patience. Every project milestone was delivered in accordance with the established UN procurement timelines, and their iterative development process allowed us to provide feedback from various departments simultaneously. What stood out was their responsiveness during the integration phase; when our security team raised concerns regarding the encryption of inter-governmental communications, EitBiz immediately mobilized their senior architects to implement a military-grade security layer. They never missed a deadline, even when navigating the complexities of our internal approval hierarchies, and their constant availability for technical consultations ensured that the project remained on a steady course from inception to launch.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive attribute of the team was their ability to internalize our core mission. They did not treat this as a standard corporate mobile app project; instead, they demonstrated a deep respect for the nuances of international cooperation. Their team spent hours understanding how a transport convention in South-East Europe differs from a housing standard in North America, ensuring the app’s logic reflected these intricacies. Their unique "Diversity-First" design philosophy ensuring the app was fully accessible across different languages and for users with varying levels of digital literacy perfectly mirrored our own commitment to inclusion. This alignment of values, combined with their technical prowess in handling massive, multi-sectoral datasets, made them more than a service provider; they became a true partner in our effort to facilitate global economic integration.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

Reflecting on the collaboration, one area for potential improvement could have been the initial scope of the training sessions provided for our senior administrative staff. Because the backend developed by EitBiz is so powerful and offers such granular control over the data, the first round of training was quite intense for our non-technical staff members. A more modular training approach, spread over a few more weeks, might have allowed our team to digest the advanced statistics modules more comfortably. However, EitBiz proactively recognized this and created a series of short, on-demand video tutorials that addressed specific tasks. This quick pivot not only resolved the initial learning curve but also left us with a permanent training resource that continues to be invaluable as we onboard new members to the commission.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Somproperty construction and real estate

Describe what your company does in a single sentence.

At Somproperty, we are committed to building dreams and delivering excellence in construction and real estate across Somaliland and Somalia. With years of experience and a dedicated team of professionals, we specialize in developing high-quality residential and commercial properties that meet the diverse needs of our clients. From sleek urban apartments to expansive commercial hubs, each project is a testament to our commitment to quality, sustainability, and innovation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our objective was to move beyond traditional site visits and static brochures, which were often difficult for our international diaspora clients to access. We engaged EitBiz to develop a comprehensive mobile property ecosystem that would serve as a bridge between our construction sites and the palms of our clients
• The primary goal was to provide a transparent, real-time window into the building process, allowing users to view property listings, track construction milestones for their purchased units, and facilitate secure financial transactions.
• We needed a solution that could handle high-resolution visual data of our architectural designs while remaining functional on various mobile devices across different regions.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project was an extensive digital transformation of our sales and project management interface. EitBiz took charge of the entire development lifecycle, delivering a custom mobile application that featured a dual-purpose interface for both prospective buyers and current property owners. Key deliverables included an interactive property catalog with 3D floor plan viewers, an integrated GPS mapping tool to locate developments in Hargeisa and Mogadishu, and a client portal specifically for construction updates. This portal allowed our site engineers to upload photos and progress reports directly to a client’s profile. Furthermore, the scope included the integration of local and international payment gateways, a document management system for digital contracts, and a lead management backend that allowed our sales team to respond to inquiries instantly. They also implemented an offline caching feature so that users could browse property details even when their data connection was unstable.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The launch of the Somproperty app has fundamentally changed how we close deals and manage client relationships. We have seen a significant increase in the volume of inquiries coming from clients residing outside the country, as they can now take virtual tours and view detailed site progress without needing a representative on the ground. The transparency provided by the construction tracker has led to a much higher level of trust, which is reflected in the speed at which our new residential units are being reserved. Internally, the automation of payment receipts and contract viewing has dramatically reduced the administrative workload on our office staff. We have also noted that our properties are moving from "available" to "sold" much faster because the app allows us to showcase the quality and sustainability of our materials through high-definition video updates that reach our entire user base simultaneously.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EitBiz managed the project with a level of professional discipline that was truly impressive. They adhered to a strict sprint schedule, providing us with a functional build to test every two weeks. This allowed us to give immediate feedback on the user interface, ensuring the final product aligned perfectly with our brand’s aesthetic. Despite the geographical distance, their team was always accessible, often adjusting their working hours to facilitate live brainstorming sessions with our directors. When we requested a mid-project addition of a currency converter to help our international investors calculate property costs in real-time, they integrated it within days without shifting the final launch date. Their communication was consistently proactive, and they took the time to explain the technical aspects of the app in a way that our non-technical management could easily grasp.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most unique aspect of working with them was their willingness to understand the local nuances of our market. They didn't just build a generic real estate app; they tailored the experience to the specific needs of the Somali property seeker. For instance, they suggested a "Direct WhatsApp" integration for every listing, knowing that a large portion of our target demographic prefers conversational commerce over traditional email. This insight showed they were deeply invested in the actual success of our business, not just the technical completion of the project. Their ability to balance a high-end, sleek design with a backend that remains robust under heavy use is a testament to their technical depth. They treated our "Building Dreams" motto with the same respect as our own team does, ensuring the digital experience felt as premium as our physical buildings.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If we were to look for an area of improvement, it would perhaps be the initial depth of the user manual provided for our backend administrators. Because the system EitBiz built is so feature-rich, our staff found the first version of the documentation a bit too concise for the more advanced data-filtering tools. However, as soon as we mentioned this, EitBiz organized a series of live training webinars and recorded video tutorials that walked our team through every single function of the dashboard. This immediate pivot from providing a document to providing an interactive education experience was exactly what we needed, and it turned a small hurdle into a great opportunity for our staff to fully master the new technology.

BACKGROUND

Please describe your company and position.

I am the Professional Liability Claims Handler of Allianz UK

Describe what your company does in a single sentence.

Allianz UK is part of the Allianz Group, one of the world’s leading financial services providers with more than 88 million customers in over 70 different countries. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our primary objective in engaging EitBiz was to de-silo the customer experience by creating a unified mobile gateway that could handle the complexities of policy management, claims filing, and real-time support across these different sectors.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Clutch Site

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope was multifaceted, involving the architectural design and full-stack development of a high-performance mobile application suite for both iOS and Android. EitBiz was tasked with delivering a custom claims-processing engine that utilized the device's camera for instant damage documentation, a secure biometric login system to protect sensitive financial data, and an integrated live chat feature for immediate broker assistance. A major deliverable was the "Petplan Portal," a specific module within the app designed to manage veterinary records and expedite pet insurance claims through a simplified three-step process. Additionally, the scope included the development of a backend administrative dashboard that allowed our internal teams to update policy terms and localized content in real-time. EitBiz also ensured that the entire platform was built with accessibility at its core, incorporating screen-reader compatibility and high-contrast modes to align with our corporate values of diversity and inclusion.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the rollout of the mobile solution developed by EitBiz, we have observed a marked improvement in our operational efficiency and customer sentiment. One of the most significant outcomes was the sharp decrease in the average time it takes for a customer to submit a car or home insurance claim, as the automated document upload feature removed the need for traditional mail or lengthy phone calls. We also saw a substantial increase in the volume of self-managed policy renewals, which has freed up our support staff to handle more complex commercial inquiries. For our Petplan brand specifically, the ease of submitting veterinary invoices through the app has led to a noticeable rise in positive user reviews on public app stores. From a technical standpoint, the platform has maintained exceptional uptime and stability, proving that the architecture is capable of handling the high-traffic surges we experience during seasonal peak periods.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

it was great and they meet the deadline and deliver the best quality project

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They provide empathetic, sustainable, and customer-focused innovation projects.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

If there were one area for refinement, it would be the initial phase of the user-acceptance testing (UAT) environment setup. In the very early stages, the connection between their development server and our highly restricted internal testing network faced some minor configuration delays due to our strict firewall policies. Had we conducted a more collaborative pre-flight network audit during the discovery week, we might have saved a few days of troubleshooting. However, the EitBiz technical leads worked late hours alongside our infrastructure team to resolve the handshake issues, and their transparency during that process actually helped strengthen the relationship between our two technical departments. Their willingness to take full ownership of the integration process ensured that this minor hurdle did not impact the overall project success.

BACKGROUND

Please describe your company and position.

I am the Co-founder, Director of Sales & Marketing of QSS Technosoft. 

Describe what your company does in a single sentence.

QSS Technosoft provides innovative solutions that help organizations drive business success. Our technology-driven solutions are designed to deliver real-world results. We are constantly evolving our offerings to keep pace with the latest industry trends.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Extrovert Information Technology (EitBiz) to accomplish?

• Our goal was not just a simple interface update; we required a total re-engineering of how our enterprise mobility solutions handled complex data analytics on the fly. We needed EitBiz to build a scalable, white-label mobile architecture that we could confidently deploy to our partners, ensuring it met our internal standards for rich user experience and proactive implementation while remaining flexible enough to integrate with diverse big data environments.

SOLUTION

How did you find Extrovert Information Technology (EitBiz)?

Online Search

Why did you select Extrovert Information Technology (EitBiz) over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Extrovert Information Technology (EitBiz) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The partnership involved a deep integration of EitBiz’s development team into our existing innovation labs. The scope of work was extensive, covering the foundational architecture, cloud synchronization protocols, and the front-end digital experience. They were tasked with delivering a suite of high-performance mobile modules that focused on real-time data visualization and secure cloud computing access. Key deliverables included a fully documented SDK that our internal teams could use for future customizations, a series of robust API connectors designed for seamless big data integration, and a refined mobile application suite featuring a sophisticated UI/UX that reflected our brand’s commitment to technical excellence. They also implemented a comprehensive testing and quality assurance roadmap that mirrored our ISO-certified processes, ensuring that every line of code was optimized for high-traffic enterprise environments before the final hand-off.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results of this collaboration were evident in the immediate stability and performance gains of our mobile offerings. Following the deployment of the new architecture, we saw a significant reduction in the time it took for our clients to sync large datasets between their mobile devices and our cloud servers. This technical efficiency directly translated into higher satisfaction ratings from our end-users, who reported a much smoother interaction with our analytics tools. Furthermore, the modular nature of the code delivered by EitBiz allowed our internal developers to roll out new features in roughly half the time it previously took, greatly enhancing our agility in the market. We also noted a total absence of critical security vulnerabilities during our post-launch audits, which validated the "quality-first" approach EitBiz maintained throughout the build.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience with EitBiz was refreshingly proactive and highly structured. They utilized an iterative delivery model that allowed us to see tangible progress every few weeks, which was essential for our leadership team to maintain confidence in the project's trajectory. Every milestone, from the initial wireframing to the final deployment, was met with professional punctuality. What truly stood out was their responsiveness to mid-project pivots; when we requested a last-minute change to the cloud integration logic to better suit a specific high-profile client, the EitBiz team didn't just accept the change—they held an emergency technical session to explain how to implement it without compromising the original launch date. Their communication was clear, consistent, and devoid of the technical jargon that often muddies the water in IT consulting partnerships.

What was your primary form of communication with Extrovert Information Technology (EitBiz)?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What sets EitBiz apart is their "innovator’s mindset" which feels very similar to our own culture at QSS Technosoft. They didn't just follow a checklist; they acted as consultants who truly understood the stakes of digital transformation. I was impressed by their ability to anticipate future-proofing needs that we hadn't detailed in the brief. For instance, they built the mobile framework with native support for upcoming data protocols, ensuring our investment wouldn't be obsolete in a few years. Their passion for creating a rich user experience was not just a tagline it was visible in the way they obsessed over micro-interactions and transition speeds, treating our product with the same level of care as if it were their own flagship offering.

Are there any areas for improvement or something Extrovert Information Technology (EitBiz) could have done differently?

In retrospect, the only thing that could have made the process even better would have been an earlier introduction to their quality assurance leads. Because EitBiz moves so quickly through development, their QA team was already deep into testing before our own internal testers had fully synced up on the documentation. Having a joint QA kickoff meeting right at the start of the development phase rather than mid-way through would have streamlined our internal hand-over even further. That said, EitBiz quickly bridged this gap by providing extra documentation and dedicated support hours to catch our team up. This small adjustment in the early collaboration phase would have simply made an already excellent process nearly flawless.

BACKGROUND

Please describe your company and position.

I am the Founder of a marketing consultancy.

Describe what your company does in a single sentence.

Marketing consulting company that helps clients gain visibility online and generate new leads.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• Client bashboard that displays project data
• Accounting data on project invoices and receipts
• Project management capabilities

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

Referral

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Referred to me

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Client project goals and data dashboard
• Accounting dashboard (invoice, payment and receipt)
• Project management capabilities (Project > Milestones > Tasks > Subtasks > Checklists)
• Secure log in & out

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Client retention improved by 50%
• Client satisfaction improved by 50%
• Communication time spent reduced by 50%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Yes, delivered on time.
• Virtual meetings were held when email and messaging became too cumbersome

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

• Commitment to clear communication
• We were impressed with their commitment to meeting deadlines by first establishing clear communication!

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

• Use less technical language to communicate complex ideas

BACKGROUND

Introduce your business and what you do there.

I’m the founder of SendUBack, a lost and found return service. We collect forgotten items from hotels, airports, and businesses and deliver them quickly and safely to guests worldwide.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with EitBiz - Mobile App, Web & Software Development Company?

We needed help designing and developing our platform, a lost and found management system for hotels. The main goal was to build a simple, user-friendly dashboard for hotels and a smooth booking flow for guests to recover their lost items.

We also wanted to automate key processes such as item reporting, communication, and shipping integration so hotels could save time and reduce manual work. Another important objective was to create a scalable system that we could expand in the future as more hotels joined the platform.

Overall, the goal was to turn our idea into a fully working, reliable, and professional platform that hotels across the world could use.

SOLUTION

What was the scope of their involvement?

EitBiz handled the full design and development of the SendUBack platform from the initial concept to launch. Their work included UI/UX design, frontend and backend development, and setting up the overall system architecture.

The main deliverables included a hotel dashboard where staff could manage lost items, a guest-facing flow for customers to submit and recover items, and admin-level controls to manage the platform. They also worked on features such as item tracking, status updates, email notifications, and integration with shipping processes.

In addition, they supported us with testing, bug fixing, and improvements throughout the development process to ensure the platform ran smoothly.

What is the team composition?

We worked with 2–5 teammates from EitBiz.

How did you come to work with EitBiz - Mobile App, Web & Software Development Company?

We found them through a referral. We chose them over other options because of their high ratings and aligned company values.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together from February to March 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The main outcome was successfully launching the SendUBack platform as a fully functional product that hotels and guests could use in real situations. The system allows hotels to manage lost items more efficiently and reduces manual workload.

We’ve onboarded several hotels in the UK that are actively using the platform to manage their lost and found process. The system has helped reduce manual work for hotel staff by centralizing all requests in one dashboard, which saves time compared to traditional methods.

We’ve also started receiving guest recovery requests through the platform, showing that the booking flow is working as expected. Early feedback from hotels has been positive, especially around ease of use and time savings.

As we continue onboarding more hotels, we expect these numbers to grow steadily. The platform is stable and scalable, which gives us the confidence to expand and onboard more hotels going forward.

How did EitBiz - Mobile App, Web & Software Development Company perform from a project management standpoint?

They delivered on time. We mainly communicated through virtual meetings.

What did you find most impressive about them?

What we found most impressive about EitBiz was their ability to understand our idea and turn it into a working platform in a short time. They were responsive, easy to communicate with, and open to feedback throughout the project.

We also appreciated their flexibility, as they were willing to make changes and improvements as the platform evolved. Their team showed a good balance between technical knowledge and practical understanding of what we needed from a business perspective.

Overall, their commitment to delivering a functional and usable product stood out the most.

Are there any areas they could improve?

They’re already good.

BACKGROUND

Please describe your company and position.

I am the Manager of a grocery store.

Describe what your company does in a single sentence.

We run a local grocery store offering a wide range of daily essentials, fresh produce, and household items to our community.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EitBiz - Mobile App, Web & Software Development Company to accomplish?

• We hired EitBiz to develop an inventory management system for our grocery store to track stock in real-time, reduce manual errors, and streamline daily operations.

SOLUTION

How did you find EitBiz - Mobile App, Web & Software Development Company?

• Online Search
• Clutch Site

Why did you select EitBiz - Mobile App, Web & Software Development Company over others?

• Pricing fit our budget
• Good value for cost

How many teammates from EitBiz - Mobile App, Web & Software Development Company were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EitBiz developed a custom inventory management system, including stock tracking, order management, reporting features, and a user-friendly dashboard tailored to our store operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw better inventory accuracy, reduced stock losses, faster operations, and improved overall efficiency in managing our store.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was smooth and well-organized. They delivered on time, communicated clearly, and were responsive to our feedback and requirements.

What was your primary form of communication with EitBiz - Mobile App, Web & Software Development Company?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out was their understanding of our business needs and their ability to deliver a practical, easy-to-use solution that fit perfectly with our daily operations.

Are there any areas for improvement or something EitBiz - Mobile App, Web & Software Development Company could have done differently?

Overall, we had a great experience. More detailed documentation or training initially would have been helpful, but their team was supportive whenever we needed assistance.