What was the scope of their involvement?
They serve as our day to day tech people. If a system, a computer, or a printer goes down, they assisting with fixing it. On a higher-level, they help us analyze. For example, they helped us change our phone systems. They show us affordable technology that helps us connect with one another, can be self-sustained, and built into our organizational infrastructure.
They also did an analysis of organizational use, looking at the lifespan of the technology we have, what we need to plan for the future, and what some of the risks are when it comes to our firewalls. They helped us discover if there’s a better way to protect client or donor information. As we look into a new database, they'll help us check compatibility or answer some of the questions we might have. They also helped us identify the areas in which we get a lot and where we might want to invest in updating our staff capacity.
Essentially, they serve as our chief information officer and really help us with strategic thinking. They’re a strategic partner because we can’t have a tech person internally.
What is the team composition?
My primary contact is a chief information person who gives me the high-level reports. They give me an idea of what we need to be planning for. Then we have a team assigned to us and there’s a lead for that team.
How did you come to work with TechMD?
We put out requests for proposals. We were introduced to TechMD, then they put in a proposal. Unlike other companies, they had a special interest in the nonprofit sector and understood the specific challenges. They also had the business acumen to help us understand where we needed to invest time and energy.
How much have you invested with them?
We spend $60,000 per year.
What is the status of this engagement?
We started working together in May 2009 and it’s an ongoing relationship.