COMPU-VISION S.A.R.L.

BACKGROUND

Please describe your company and your position there.

Robban Assafina, the unique maritime MENA publication, website, and smart phones’ application, is a regional intensive maritime media services developed side by side with training courses/workshops in several countries in the Middle East and North Africa Region, with a specialized crew of maritime experts, masters & engineers, who focus directly on shipping, shipbuilding, ships, ports, offshore, and everything related to the world of marine navigation, communication and machineries.

My position as Marketing & Event Manager, I deal with the day-to-day work of the publication when it comes to the printed magazine as well as the digital platform we deal with. In addition to organizing training courses, seminars, conferences and the forthcoming Robban Assafina Awards.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

Our website was created in 2009 and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a php site for us, as well as developing the mobile application "Robban Assafina". By doing this, we were hoping to increase our traffic substantially by the end of this year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose this vendor based on their past and present projects, design skills and cost estimate. We heard lots of positive feedback from companies in the region.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a startup meeting and set the points and headlines for the project. The team provided us a with a timeframe for each step which they abided with. Our team along with their team had continuous meetings in-person as well as online, and discussed the updated content to reflect our company's services.

How many people from the vendor's team worked with you, and what were their positions?

The project manager was handling the project, with dedicated of three developers and designer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got positive feedback from our clients, and from visitors to website and mobile application downloads. The traffic increased to our website and all over our social media channels.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead in order to sort it out and reduce the delay time.

What did you find most impressive or unique about this company?

They continuously have improvement ideas and suggestions, and they give time for testing until everything looks perfect.

Are there any areas for improvement or something they could have done differently?

Not as per my knowledge.

BACKGROUND

Please describe your company and your position there.

We are a firm based in Kuwait to serve businesses and investment companies. I work as a senior analysis since 5 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

Web development The company’s goals was to get the best experience to our clients and to meet our needs & objectives

SOLUTION

How did you select this vendor and what were the deciding factors?

Once we initiate the first meeting, we got inspired by the company’s vision and creativity. Flexibility, creativity, and the quality of their work were our main deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A- Admin web portal – CMS (content management system)

• A secure web portal that allows the admin and the users to access using an email and password
• Login
  • Multi users access, roles and privileges
  • Users’ log/history
• Manage your clients
• Manage your offices
• Manage your offices hourly rate
• Manage offices price range based on hours’ selection
• Manage your meeting rooms
• Manage your consultations and services
• Manage your sessions
• View all incoming bookings

B- Web application modules –for companies and business owners Client login/sign up o Login via email and password

• Forgot password
  • Sign up [form to be provided by the client]
• Office renting for business owners
  • Select an office
• Option to view all offices and check details page
• Office name / images / description
• Hourly rate
• Opening hours and availability
• Other available offices
  • Select if there is a civil ID or not
  • Select hours needed based on the working hours predefined by the admin
• Price auto calculated based on the hours selected
  • Pay online
• Confirmation via email to the client and the admin
• Go to my bookings to check status and bookings
• Meeting rooms selection
  • Select a meeting room
• Option to view all meeting rooms and check details page
• Meeting room name / images/ description
• Hourly rate
  • Select hours needed based on predefined hours
  • Pay online
• Confirmation via email to the client and to the admin
• Go to my bookings to check status and bookings
• Consultation selection
  • Select a service
• Option to view service details page
• Check what are the consultation benefits
• Price
  • Show price and pay online
• Confirmation via email to the client and to the admin
• Go to my consultations to check the status
• Sessions booking
  • List all available sessions
• Image / name / price / duration / small description
• Buy now
• pay online
• Confirmation via email to the client and to the admin
• Go to my sessions list
  • Read more and check session details page
• Image
• Name

How many people from the vendor's team worked with you, and what were their positions?

Two Partner & Senior Developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Soon it will be launched officially in our website

Describe their project management style, including communication tools and timeliness.

We worked remotely using teams, WhatsApp, and zoom

What did you find most impressive or unique about this company?

The company’s team was so creative in providing many solutions to meet our needs and they were so flexible for any changes or updates.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the ERP executive director of City Star, a retail company based in Beirut and Kuwait City. My role involves all technical solutions and systems within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COMPU-VISION S.A.R.L.?

We hired them for web development and mobile app development.

SOLUTION

What was the scope of their involvement?

COMPU-VISION has designed and developed a web application for us. They started the project by having calls with our Kuwait City team because we decided to go live there first. Then, the team submitted the first draft for our web app. We tested it and asked for more features. On our side, we worked on the data integration with our ERP database. 

After they added the features, the web app went live. They offer hosting and maintenance, working with us daily on support. COMPU-VISION is currently working on our Android and iOS mobile app. We’ve also asked for additional features there because we want certain areas of our ERP to also exist on the app.

What is the team composition?

We work with 5–6 teammates from COMPU-VISION, including Fares (CEO), Roula (Senior Web Developer), and Abdul (Senior Mobile Developer). 

How did you come to work with COMPU-VISION S.A.R.L.?

They were referred to me by a friend of a friend. COMPU-VISION had a good reputation, and when I researched them, I found positive reviews, so I contacted them. 

How much have you invested with them?

So far, we’ve spent around $10,000.

What is the status of this engagement?

We started working together around September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I am grateful for COMPU-VISION; our experience with the web app project has been very smooth. Although we had delays, they were caused on our side because we had some problems with our data. However, after we fixed the issue, the web app went live immediately. After that, the errors on the app haven't been noteworthy. When we modified the designs, the team delivered the new versions immediately. 

How did COMPU-VISION S.A.R.L. perform from a project management standpoint?

They're good at project management. Any lateness we've experienced has been on our side. We communicate by phone and have a group on WhatsApp where we have a five-minute call every morning to see if everything is working. At the end of each day, COMPU-VISION updates a PowerPoint presentation with completed and pending tasks. 

What did you find most impressive about them?

I'm a developer, so I understand that the service after a sale is more important than the app itself. What I like about COMPU-VISION is their support. I don't need to nag them or send them many reminders to get good service, which I don't find with many providers. Moreover, they're very respectful, and even though they're not always on time, they deliver what we want.

Are there any areas they could improve?

They could have a department to handle integrations, such as APIs. We've dealt with that part of the project ourselves. If they could offer this service, it could add value to their company. 

Do you have any advice for potential customers?

Be honest about everything you need from the beginning. They're a team that respects clients' requests, so you'll have what you ask for. Therefore, you should define your scope of work in detail.

BACKGROUND

Please describe your company and your position there.

I am one of the cofounders and managing directors of Ghaya. We are a newly established coaching platform based in the United Arab Emirates catering our services for the MENA region with a focus on KSA, UAE and Egypt.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

We needed to create a platform for the company as we need this to be able to connect our clients to our coaches in a secure and safe way in compliance with the GDPR. We needed to have a user-friendly website with a modern look and feel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We met with around 4 to 5 companies in web development. We were looking for a potential long-term relationship with the company of our choice. We needed to have a partner who understands the entrepreneurship mentality and provides support in aspects in which we are not experts. We had 3 to 4 meetings with Mr. Fares, the founder of COMPU-VISION, in which we explained to him exactly what we need.

While other companies made it feel impossible for our vision to become a reality, Fares was able to simplify the matters and he ensured us of the ability to finish it as we want to for a budget that was fit for our capacity as a startup.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting with COMPU-VISION to discuss our needs. After these meetings, we received a detailed project proposal from COMPU-VISION describing the scope of the engagement and timeline. We gave our comments and we explained to Mr. Fares that the development process will be gradual and through phases which he also accommodated and revised the scope again for us with an updated timeline. We wanted to create 3 end-users:

1. Our coaches: whom we want to create a dashboard for them to follow up on their engagement with us.
2. Our clients: we wanted them to check the progress of their coaching program and be able to conduct their coaching sessions through Ghaya Platform.
3. The admin: a project manager who can follow up on the scope of the project, schedule sessions, revise financials and payment.

The features we were seeking:

1. Built-In video conferencing
2. Chat feature between the end-users
3. Ability to update and upload financials
4. Recruitment tool for coaches
5. Communicate and send to client content
6. Dashboards for all end-users that update with relevant data for them.
7. Ability to control and create users with certain permissions on the back-end (for Ghaya Employees)

The project was divided into 3 parts:

1. Front-End and Ghaya Admin Design and Execution
2. Coach Users
3. Client Users.

The first 2 parts are complete and the final one is on hold from our end.

How many people from the vendor's team worked with you, and what were their positions?

1 developer and 1 project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website hasn't officially launched yet. We don't have measurable outcomes when it comes to traffic on the website, but what we do see is what we envisioned becoming a reality and this is what we care about.

Describe their project management style, including communication tools and timeliness.

We had weekly Zoom meetings with the developer where we discuss the progress of the website. We communicated by email and via WhatsApp.

What did you find most impressive or unique about this company?

COMPU-VISION is exceptional in the speed of task delivery and friendliness of the staff. They are very cooperative and understanding. They address our concerns and take our feedback into consideration. Our calls with the team feel smooth and at ease. They show their dedication and their willingness to provide the utmost refined product to their client.

I believe the humility and care they show their clients is what pushes them to stand out. They make you feel as if this is their company as much as it is yours and these are the kind of companies we want to work with. We do enjoy working with them and consider ourselves honored to have them as our web developers.

Are there any areas for improvement or something they could have done differently?

I would say the area of improvement they can focus on is the attention to certain details while developing the website (for example, an icon is not showing).

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of Book-ink. Here, we connect tattoo artists with clients. From tailored galleries of inspiration, to constructive reviews, and personalized tattoo bookings, we’ve got all our clients covered, with a click of a button. We are driven by the excitement of revolutionizing the tattoo industry and aiding in its digital progress.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

We hired Compu-Vision for the development and design of our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We worked with Compu-Vision because of their amazing reputation in the region. A lot of people recommended this software company and we decided to go for it.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss about the whole project. We had weekly check ins to get some updates about how things are moving.

How many people from the vendor's team worked with you, and what were their positions?

I personally worked mainly with the owner of the company. I also worked closely with one developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the start-up in Lebanon, we got amazing feedbacks from a lot of clients. We had 100 appointments in less than a month and got an average engagement time of 2 minutes and 33 seconds. We gained around 2,000 users organically during the first 4 weeks.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings to discuss about updates, issues and next steps. If there were any delays, the owner would directly let me know ahead of time and provide me with quick fixes.

What did you find most impressive or unique about this company?

The most impressive and unique thing about COMPU-VISION S.A.R.L. is their 24/7 support. I never asked for help and didn't get an answer. Even on Holidays. It is simply amazing to work with such a company and passionate people.

Are there any areas for improvement or something they could have done differently?

I don't think I faced any issue with them and I think they're super professional and know how to run a business and build long term relationships with their clients.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and CEO of DOUMMAR MEP Contractors. We’re a construction company specializing in mechanical, electrical, and plumbing (MEP) services. We assist in big building constructions by designing, supplying, and installing everything that’s related to climate, water, and electrical control.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COMPU-VISION S.A.R.L.?

We hired them to develop and design our company website. We wanted the site to be user-friendly, easy to update, and highly secure.

SOLUTION

What was the scope of their involvement?

It was quite an intricate project, but COMPU-VISION S.A.R.L.worked together with our in-house design team in building our website from scratch.

We started the project by telling them the main features we wanted for the site in the form of an organigram. This included an admin panel that allowed us to easily make changes or updates.

They then proceeded with the development phase, using WordPress as the platform. They implemented all of our requirements and other necessary components to ensure that the site meets our expectations.

COMPU-VISION S.A.R.L. also worked on the web design, providing us with creative suggestions regarding the banners, layout, font, galleries, etc.

Currently, their team provides maintenance support, making sure our site stays secure and always up to date.

What is the team composition?

I work primarily with Saab (CEO) and the assigned account manager. 

How did you come to work with COMPU-VISION S.A.R.L.?

They were recommended to me by my son, who previously worked with them on a different project. Their pricing wasn’t necessarily cheap, but they seemed to be the best partner for the job.

How much have you invested with them?

We’ve spent between $10,000–$15,000 so far.

What is the status of this engagement?

We started working with them in June 2020, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, COMPU-VISION S.A.R.L. has exceeded our expectations. The website they delivered is working perfectly, and there haven’t been any problems or any complaints from our side. Moreover, a lot of people are heading to the site, which has had a positive impact on our company.

How did COMPU-VISION S.A.R.L. perform from a project management standpoint?

They’ve been amazing — not only do they respond to us immediately, but they execute everything seamlessly. 

What did you find most impressive about them?

What has impressed us the most about COMPU-VISION S.A.R.L. is their honesty and integrity.

Are there any areas they could improve on?

I don’t think there’s anything they need to improve on. They’ve delivered everything we asked for.

Do you have any advice for potential customers?

Trust them; they really know what they’re doing.

BACKGROUND

Please describe your company and your position there.

Marketing Manager at NextLink, an IT staffing company based in Barcelona.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

Our website was created last year with no CMS. It was hardcoded and we needed the assistance of a web developer each time we needed to change any content. We partnered with COMPU-VISION to create a professional website with a user friendly CMS.

SOLUTION

How did you select this vendor and what were the deciding factors?

COMPU-VISION was referred by a friend.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We kicked-off the project after sharing the list of requirements, and our company's objectives. We then scheduled weekly meetings to review the website mockup and features. At the end of the process, COMPU-VISION delivered a high standard website.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager, senior backend & senior front end developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We still didn't launch the website as we are waiting for the management feedback on some technical content.

Describe their project management style, including communication tools and timeliness.

We had weekly meetings with status reports.

What did you find most impressive or unique about this company?

They had high level of professionalism.

Are there any areas for improvement or something they could have done differently?

The website is done perfectly and we barely had some minor amendments to apply.

BACKGROUND

Please describe your company and your position there.

I'm the Public Relation Specialist at Greenlight overseas company we are a freight forwarder Based in USA florida and a second branch in Lebanon. In addition of owning a second company named American auto ventures as a cars auction.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

We are willing to invest in a new website and add features to already existed one to make it more professinal so we hired this team to design and develop a site for us in addition of doing an application that increase our traffic substantially and solve our problems

SOLUTION

How did you select COMPU-VISION S.A.R.L., and what were the deciding factors?

We searched online and shortlisted 5 . After interviewing them we selected this company based on its past experience ,design skills and their cost estimation

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a meeting to discuss our goals and objectives from there the team delivered mock-ups and wire frames for our demands. After a few iterations, their team designed and developed an informational site. They updated us always with the steps and has been always into contact with our demands

How many people from the COMOU-VISION S.A.R.L team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 1 full stack developer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After seeing our website we found out that it turns so professional targeting out our goals and demands.

Describe their project management style, including communication tools and timeliness.

We had daily stand ups with the project manager who communicated with the rest of the team there was no delays . We also used direct communication by watsapp calls and Zoom meetings

What did you find most impressive or unique about this company?

They have provided us with a professionally designed website that stands for our goals.

Are there any areas for improvement or something they could have done differently?

We are still in process with our website so until now there aren't any and we hope there will be not.

BACKGROUND

Introduce your business and what you do there.

I’m the online content manager of a Belgian food company that sells wine in Belgium, the Netherlands, and Istanbul. We also have restaurants in Belgium.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with COMPU-VISION S.A.R.L.?

We decided to develop an e-commerce site for our products.

SOLUTION

What was the scope of their involvement?

COMPU-VISION developed our website. They purchased and customized a WordPress template. We entered the products and content ourselves.

They also provided SEO services. We didn’t know anything about the field, so we trusted them to handle it correctly.

What is the team composition?

We worked with Fares (General Manager) in the beginning, and we had a lot of contact with the four developers.

How did you come to work with COMPU-VISION S.A.R.L.?

COMPU-VISION was recommended to me by a friend. He told me that they were professional and had good experience with website development in Europe. It turned out that he was right.

How much have you invested with them?

We spent around $3,000.

What is the status of this engagement?

We started working with COMPU-VISION in September 2020. The website was delivered in January 2021, and we’re getting ready to launch.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve done a lot of fine-tuning on the website, and COMPU-VISION made all the changes promptly. Although we’ve had delays on our end entering the content on the site, we’re still planning to launch it in 10 days.

How did COMPU-VISION S.A.R.L. perform from a project management standpoint?

COMPU-VISION was prompt in executing all of our requests, and they were very responsive. Whenever I had changes to make, I just emailed them a list. We also used WhatsApp when we needed clarifications.

What did you find most impressive about them?

COMPU-VISION has the right experience when it comes to websites. They have a wide portfolio, especially of European sites. They have the ability to advise a client when something’s right or wrong. In addition to that, their cost isn’t high compared to the quality of their services.

Are there any areas they could improve?

I didn't see anything that they could improve.

Any advice for potential customers?

It’s important to know what you want from the beginning and decide on a design quickly. I recommend COMPU-VISION to anyone that asks.

BACKGROUND

Please describe your company and your position there.

I am a branding and communications consultant working with organizations around the globe since 2007

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire COMPU-VISION S.A.R.L., and what were your goals?

I have been working with Compu-Vision for a while and very satisfied with their level of professionalism and expertise. I had a new project for a client, that was on a very tight deadline, and my goal was to create a simple website that is easy to use, easy to read, and navigate.

SOLUTION

How did you select COMPU-VISION S.A.R.L. and what were the deciding factors?

I have been working with many developers, but i find that especially in short time frames, COMPU-VISION delivers great quality and service.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first had a call meeting to discuss the project in detail, then a couple of days later we selected the website design and it was then developed in HTML, including features such as a chatbox.

How many people from the vendor's team worked with you, and what were their positions?

Two people, the project manager who is also the senior developer, and the junior developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is newly launched, but our client who has been in business for a decade is very impressed with the result and the user-friendliness of the CMS

Describe their project management style, including communication tools and timelines.

We had a daily update from the project manager and very prompt responses from the team when we had remarks and amendments.

What did you find most impressive or unique about this company?

The team operates with high business ethics.

Are there any areas for improvement or something they could have done differently?

Nothing i can think of at the moment