Computools

BACKGROUND

Please describe your company and position.

I am the Chief Digital Officer at Boux Avenue.

Describe what your company does in a single sentence.

Boux Avenue is the lingerie, swimmer and nightwear destination for everybody, no matter your age, size or style - with sizes available in A-G and 6-18. With 30 stores operating throughout the UK, international presence and a vibrant head office based in London, Boux Avenue offers fantastic career opportunities in a fast-moving environment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a modern mobile loyalty solution that would allow customers to track their points in real time, access tailored rewards, receive notifications, and use a digital membership card. Our goal was to improve retention, increase engagement, and connect loyalty experience across both online and in-store channels.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The engagement started with discovery and research into customer loyalty behavior, which helped shape the app structure and feature set. Computools then handed UI/UX design, mobile operations such as points, rewards, and personalized offers. 

The app includes a digital loyalty card, points tracking, tier visibility, customized discounts, push notifications, reward management, and digital receipts. They also integrated the app with our internal platforms to make sure customer and transaction data stays updated across both physical and digital channels. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools helped us transform an outdated loyalty program into a more engaging digital experience for our customers. They created a well-structured app with strong integrations into our existing systems, including POS and CRM tools. The final product made it easier for us to deliver personalized campaigns and improve customer retention. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was organized and reliable. We had regular weekly meetings through Google Meet, daily communication in Slack, and sprint planning in Jira. They stayed on shedule and were flexible whenever priorities shifted. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their ability to combine strong UX thinking with technically complex integrations. They understood both the customer-facing side of the product and the backend requirements needed to make it work smoothly. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Digital Health Services Europe & Country Manager of DocMorris

Describe what your company does in a single sentence.

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, marketplace and professional healthcare with strong brands in Germany and other European countries. Deliveries are mainly from the highly automated logistics centre in Heerlen, the Netherlands, with a capacity of over 27 million parcels per year. In Spain and France, the company operates the leading marketplace for health and personal care products in Southern Europe. With its business model, DocMorris offers its patients, customers and partners a broad range of products and services. In doing so, DocMorris is pursuing its vision of creating a digital health ecosystem for everyone to manage their health in one click. Around 1,600 employees in Germany, the Netherlands, Spain, France, Portugal and Switzerland generated an external revenue of CHF 1,085 million serving more than 10 million active customers in 2024.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to create a remote therapy platform that centralizes session scheduling, secure video consultations, clinical documentation, and patient progress monitoring.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed user journeys for both therapists and patients, developed secure consultation and communication modules, and built administrative dashboards for session management and documentation. The platform includes scheduling, encrypted video consultations, digital note-taking, progress tracking, and a patient portal, all integrated with the clinic's internal systems to ensure consistent record management and alignment with clinical workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a stable and compliant teletheraphy solution that supports both therapists and patients. The platform consolidates scheduling, session management, documentation, and secure communication into a single environment, enabling clinics to operate more efficiently while maintaining data privacy standards. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed a well-structured delivery model with regular checkpoints. Computools maintained clear communication and provided thorough documentation.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their disciplined approach to privacy and data handling was particularly impressive.

Are there any areas for improvement or something Computools could have done differently?

NO

BACKGROUND

Please describe your company and position.

I am the International Logistics Operations Manager of Mothercare PLC

Describe what your company does in a single sentence.

Mothercare was founded in the UK in 1961 with a clear goal: to provide everything for the mother-to-be and her baby. The focus was on small shops and specialised units, starting with products up to 2 years of age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to develop an automated onboarding and compliance system for merchant verification. Our main goals is to reduce onboarding time, standardize verification procedures, and improve our compliance monitoring process.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools worked with us to redesign the merchant onboarding process and build an automated compliance platform. The system includes document collection, automated verification checks, configurable risk scoring, and approval workflows for our compliance team.

They also developed dashboards for both merchants and internal users, as well as monitoring tools to track transaction activity. The platform integrates with external verification providers and our internal systems to ensure data is synchronized and processed automatically.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools developed a centralized onboarding system that replaced several manual steps with automated workflows. The platform supports document uploads, verification checks, risk scoring, and approval processes for our compliance team. It also includes monitoring features that help track merchant activity and maintain compliance standards.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was managed using a sprint-based approach with regular updates and milestone reviews. Communication was mainly handled through Jira for task tracking and Slack for day-to-day discussions, alomg with scheduled progress meetings. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to understand regulatory requirements and turn them into pratical technical solutions stood out. They were able to translate compliance processes into structured and automated workflows.

Are there any areas for improvement or something Computools could have done differently?

No, the collaboration has been positive and we are satisfied with the process and results so far. 

BACKGROUND

Please describe your company and position.

I am the Director Global Freight & Logistics Procurement of AstraZeneca

Describe what your company does in a single sentence.

We're transforming the future of healthcare by unlocking the power of what science can do for people, society and the planet. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to build a platform to better understand and anticipate the impact of weather conditions on maritime routes. Our goal was to reduce operational risk, improve planning accuracy, and support proactive decision-making for fleet.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a centralized analytics platform that integrates real-time weather data, historical voyage information, and predictive risk models. The system evaluates potential weather-related disruptions, highlights high-risk route segments, and supports scenario-based planning. Dashboards provide operational teams with actionable insights without overwhelming them with raw data. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform improved early identification of weather-related risks and reduced last-minute route adjustments. Operations teams gained greater visibility into potential disruptions and planned routes with greater confidence and safety margins.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools followed an Agile delivery approach with regular progress reviews. Communication was structured and focused on operational priorities and risk mitigation.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their team demonstrated exceptional skill in transforming complex weather and risk data into practical insights that directly supported our operations. The platform supports decision-making without adding unnecessary complexity. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the COO & MD of Bank of Singapore Asia’s Global Private Bank

Describe what your company does in a single sentence.

Bank of Singapore is the dedicated private banking subsidiary of OCBC. Backed by OCBC's strong credit ratings of Aa1 by Moody's and AA- by both Fitch and S&P, it offers a unique value preposotion as a safe Singapore-registered private bank. 

Its open-architecture product platform backed by strong research capabilities provides clients with first-class private banking and bespoke wealth planning solutions. It is also able to leverage OCBC's capabilities to extend its clients a broad array of services across the OCBC's regional and international network.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We engaged Computools to develop a digital lending platform capable of automating core stages of the SME credit cycle. The objective was to streamline processing, reduce operational delays, and enhance overall efficiency.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed the apllication workflow, introduced automated scoring, implemented document verification and fraud checks, and built dashboards for risk and underwriting teams. The solution includes configurable approval logic and integrates with internal systems and external credit bureau services to ensure data accuracy. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Computools delivered a structured and reliable lending automation solution that enabled us to digitize critical stages of the SME credit process. The platform supports intake, assessment, verification, and approval, providing operational clarity and reducing dependency on manual checks. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been consistent and predictable. Computools followed a structured spirit cycle, provided progress updates, and maintained timely communication. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their expertise in transforming lending logic into a clear and automated workflow gave them a distinct advantage. The platform's modular design effectively positions it for future scalabilty. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the International Logistics Operations Manager of Mothercare PLC

Describe what your company does in a single sentence.

Mothercare was founded in the UK in 1961 with a clear goal: to provide everything for the mother-to-be and her baby. The focus was on small shops and specialised units, starting with products up to 2 years of age.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a platform that would provide a unified view of cross-border shipments. Our main challenge was fragmented tracking data coming from different carriers and systems, which required constant manual follow-up and increased the risk of delays.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a centralized tracking platform that aggregates shipment data from multuple carriers and regions. The system provides real-time status updates, milestone tracking, and exception alerts. Dashboards allow operations teams to quickly identify delays, border issues, or missing data and take action without switching between systems. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform reduced manual shipment tracking and follow-up activities by 30% and improved visibility into on-time delivery across cross-border routes. Operations teams now spend less time reconciling data and more time proactively resolving exceptions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools followed Agile delivery process with regular progress reviews. Communication was structured and focused on operational priorities, which helped the project on schedule. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of real-world logisitcs operations was impressive. Computools focuses on reliability and predictability rather than overengineering, which makes the platform practical for daily use. 

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the CEO BNP Paribas Germany of BNP Paribas

Describe what your company does in a single sentence.

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 64 countries, with more than 178,000 employees, including more than 144,000 in Europe. BNP Paribas holds leading positions in its three major operating divisions:

Commercial, Personal Banking & Services for all the Group’s retail banking networks and several specialised businesses, including BNP Paribas Personal Finance and Arval; ⚆ Investment & Protection Services for savings, investment and protection solutions;

Corporate & Institutional Banking, which is focused on corporate and institutional clients. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the European leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and Investment & Protection Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build a personal finance management platform that could help users clearly see where their money goes and make informed decisions. Our goal was to create a product that feels simple, reliable, and useful in everyday financial life.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools handled product design, background and fronted development, and data integration. The team built features for expense categorization, budgeting, and financial insights, ensuring the interface remained intuitive while processing complex financial data in the background. The platform supports secure integrations with external financial data sources and works smoothly across devices. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

User engagement increassed after launch, with users spending more time exploring insights and budgeting features. Early feedback shows higher trust in financial data and improved clarity around personal spending platforms. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team worked in an Agile setup, with regular check-ins and demos. Communication was clear and pratical which helped keep the product aligned with user needs. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us the most was their product mindset; Computools always considered the end user's experience.

Are there any areas for improvement or something Computools could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Head of Group Supply Chain Development, Planning & Analytics of Halfords

Describe what your company does in a single sentence.

We are Halfords. And we think journeys are important. Every single one of them. Long ones, short ones, adventurous ones, everyday ones.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to build an AI-based sales forecasting solution that could scale across channels and markets. Our objective was to reduce reliance on manual forecasting, improve accuracy, and establish a repeatable planning process.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools designed and implemented a forecasting platform that aggregates historical sales data, promotions. and seasonal trends into machine learning models. The system produces short- and mid-term forecasts and provides dashboards to review scenairos and adjust planning inputs. Forecasts can be generated at store, channel, and category levels, supporting both operational and strategic planning. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first quarter, forecast accuracy improved by 18%, and excess inventory levels decreased. Planning teams spend less time preparing data and more time analyzing outcomes and adjusting decisions. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project followed an Agile delivery model. Jira was used for task tracking, and regular demos helped align expectations and validate progress. 

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Their flexibility and tech expertise are outstanding. The platform fits naturally into existing workflows rather than forcing teams to adapt to the technology.

Are there any areas for improvement or something Computools could have done differently?

No.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of Haill

Describe what your company does in a single sentence.

Pioneering AI-Powered Vital Sign Measurement for B2B Integration Haill.ai delivers a next-generationSoftware Development Kit (SDK) engineered to seamlessly integrate advanced, contactless health vital measuremments into digital products and enterprise solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to support the development and integration of our AI-Powered health monitoring SDK into camera-enabled digital products. Our goal is to ensure a scalable, secure, and high-performance software architecture that meet enterprise standards. We also aimed to streamline deployment while maintaining compliance with GDPR and HIPAA requirements.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools supported the end-to-end software development and integration of an AI-powered, contactless vital signs measurements SDK into our digital platform. Key  deliverables included scalable backend architecture, secure data processing aligned with HIPAA and GDPR standards, and seamless SDK optimisation for both edge and cloud environments.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The solution enabled accurate, real-time vital sign measurement using standard camera devices while maintaining full data security and compliance. It improved platform reliability, reduced integration complexity, and accelrated our time to market for enterprise clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Computools demonstrated strong project management with clear communication, structured planning, and consistent progress updtaes. All deliverables were completed on time, and the team was highly responsive and adaptable to our evolving environments.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

Computools' ability to translate complex, AI-driven requirements into a highly structured, scalable solution was impressive. Their strong focus on security, compliance, and clear communication sets them apart.

Are there any areas for improvement or something Computools could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Stewardship Officer of ClientEarth

Describe what your company does in a single sentence.

We are a non-profit using the power of the law to bring about end-to-end systemic change: informing, implementing and enforcing the law, drafting and advising decision-makers on policy, building legal expertise, and ensuring citizens’ access to the laws that defend them. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Computools to accomplish?

• We hired Computools to design and develop a custom CRM system for the air cargo industry. Our goal was to reduce reliance on outdated manual processes, unify scattered data, and create a centralized platform for real-time cargo management and customer communication.

SOLUTION

How did you find Computools?

Clutch Site

Why did you select Computools over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Computools were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Computools conducted business analysis and UX discussion sessions and developed a web-based CRM system for managing air cargo operations. Key features included client and shipment management modules, flight and customs tracking integration, an analytics dashboard, and automated notifications.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project gave us a reliable and easy-to-use system that made our cargo operations faster, reduced manual tasks, and helped the team stay on top of every shipment in real time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They worked in Agile sprints with regular demos and updates. We used Jira to track tasks and Slack for daily chats. The team was transparent about timelines and quickly informed us if something needed attention.

What was your primary form of communication with Computools?

Email or Messaging App

What did you find most impressive or unique about this company?

They quickly became a valuable partner, offering solutions that really helped.

Are there any areas for improvement or something Computools could have done differently?

No