Microserve Canada

BACKGROUND

Please describe your company and position.

I am the Acting CIO of Royal Roads University

Describe what your company does in a single sentence.

Post secondary institution

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Microserve Canada to accomplish?

• Endpoint provider
• Infrastructure provider

SOLUTION

How did you find Microserve Canada?

BCNET

Why did you select Microserve Canada over others?

• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Microserve Canada were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Procurement, delivery and supplemental deployment of organization endpoints.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New laptops for staff providing performance improvements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Met timelines and provided guidance on specifications. Very responsive and solutions focused when challenges arose.

What was your primary form of communication with Microserve Canada?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

People focused approach. They were a strategic partner with a long-term vision of the relationship. 

Are there any areas for improvement or something Microserve Canada could have done differently?

No.