TRooTech Business Solutions

BACKGROUND

Please describe your company and your position there.

My company develops custom software products and I lead the software development team.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions, and what were your goals?

We've hired TrooTech developers for a number of projects for various clients and the development always goes well. We leverage their development help primarily for web development projects and API development.

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected to work with TrooTech through Upwork and chose to work with them because the developer I interviewed felt like a great fit and seemed very intelligent. It was a great decision to work with TrooTech.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We've developed a number of custom projects with TrooTech that primarily use PHP, Angular, Python, React, and Node JS. All projects have included server-side and front-end development and have ranged from simple single script projects to complex real-time systems.

How many people from the vendor's team worked with you, and what were their positions?

We've worked with 5 developers from TrooTech in total since we've started working with them. PHP Developer, Node JS Developer, Python Developer, Python Developer, React Developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The results have been great. All software releases have been functional and reliable, which is very important. My favorite part about working with Trootech is that the QA cycles are much shorter and simpler than usual because the development is almost always up to quality and bug-free on the first release.

Describe their project management style, including communication tools and timeliness.

We use slack and asana for PM. And we chat in channels as needed for complex features.

What did you find most impressive or unique about this company?

The most helpful thing about the company is the way that most of the self learning specific to the project can be handled by the developers. All of the special skills outside of the custom development, such as context specific skills for insurance-domain apps or legal-domain apps, can be picked up on the spot by the developers.

Are there any areas for improvement or something they could have done differently?

No the Trootech team is wonderful. I guess if I could've met them sooner I could have had them work on more of my projects and that would've been nice.

BACKGROUND

Please describe your company and your position there.

I'm the project director from the company. All of the software development projects are my responsibility

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions, and what were your goals?

We wanted to provide the final uses a platform to manage their Logistics and transport on an easy way. For that a mobile app with a solid backend would be needed. Troo tech offered a very close demonstration on want we were looking for and a reasonable cost for the development

SOLUTION

How did you select this vendor and what were the deciding factors?

We send the inqiere to several companies, in order to help our development team. Only Troo tech was able to show us that they have the experience, the team and the resource to be delivered on time

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After several interviews, we defined collectively a scope of work. Almost all the comments, needs and use cases were evaluated at that time. Once if was defined on the documents that started the software development. We decided to have at least one weekly meeting to have a follow up of the process.

The deliverables was source code of 4 mobile apps, android and iphone, a database schema and a web based backend portal. All of this apps were built using native components and the portal using PostgreSQL and Angular

How many resources from the vendor's team worked with you, and what were their positions?

We have 2 direct c deontacts to handle the communication and project, but they used at least 3 more resources for development, 1 for Android devilopmen, 1 for iOS development and 1 for web development

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The apps are ready on the markets to start being released. First rollout was a closed beta to some key final user that were invited. Many of them reviews about the app usability were good.

Describe their project management style, including communication tools and timeliness.

We established a communication with the project manager using WhatsApp as main point of communication as it was easy to send screenshots and short videos about the app reviews. Also we had Google Meetings every week.

What did you find most impressive or unique about this company?

I really liked the look of the apps. Their design team was very talented. On the software development it was nice to have extra hands to do a high quality service for our customers

Are there any areas for improvement or something they could have done differently?

Beside we never have a lack of communication, some stuff took more time than we expected. In future projects with Trootech I definitely will need to schedule the fases more accurate with their team

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Keylime Technologies, a software company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRooTech Business Solutions?

The biggest obstacle we have is finding resources quickly, especially iOS developers, Flutter developers, and Java developers.

SOLUTION

What was the scope of their involvement?

We’ve done many projects with TRooTech Business Solutions. The largest projects have been mobile app development. We hire them on a deliverable basis. Our team sends them the designs and requirements, and they tell us how much it’ll cost.

Sometimes, TRooTech Business Solutions starts with developing the admin, and then it might be the iOS version and then the Android version. We divide the projects into many milestones depending on how large the project is. They do web app development as well. We do a lot of React Native, Flutter, Magento, and WooCommerce projects. They’ve also developed websites from scratch with Python and other technologies.

What is the team composition?

Our main point of contact is Priyank (Founder & CTO). They supply us with whatever resources we need.

How did you come to work with TRooTech Business Solutions?

I found them on Upwork.

How much have you invested with them?

We’ve invested around $320,000.

What is the status of this engagement?

We started working together in December 2016, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have many success metrics on the apps they’ve developed for us but those metrics aren’t solely creditable to them. TRooTech Business Solutions delivers whatever we ask them to. Everything is delivered according to our requirements. We also do development projects for customers, not only for ourselves. We’re going to continue to work with them because they have good standards. The QA process is the best that I’ve seen. They’ve been a very good partner.

How did TRooTech Business Solutions perform from a project management standpoint?

Project management is great. They assign someone to every project and have always given us great results. Their team is always on top of things. We use Trello, Basecamp, and sometimes Slack for project management and communication. They’re always quick to answer.

What did you find most impressive about them?

They have a large number of technologies they can work with. Most companies we’ve worked with before had specific technologies they worked with. What I like about TRooTech Business Solutions is we can integrate several different technologies. They’re flexible and will meet at times when it’s really late at their location.

Are there any areas they could improve?

It’d be beneficial if they had more English-speaking developers.

Do you have any advice for potential customers?

I recommend setting biweekly meetings. Have constant communication to set clear deliverables. Provide as much information as you can when you’re starting the project. One thing that works very well for them is to show them samples of what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRooTech?

We needed support in web and mobile development so we hired TRooTech.

SOLUTION

What was the scope of their involvement?

They’ve done several projects with us. We receive projects from our clients across various industries, such as education. From there, we provide the information to the TRooTech team, and they give us a timeline, cost, and the requirements to do it.

Across these projects, they’ve provided support in web design and development, and mobile development. They’ve done work based on AWS for both iOS and Android, as well.

What is the team composition?

I’ve been working with the CEO. They also assign a project manager that interacts with us for each project, and that person manages their team, too.

How did you come to work with TRooTech?

We were introduced through a mutual contact.

How much have you invested with them?

We’ve spent less than $200,000. Each project is usually around $25,000.

What is the status of this engagement?

We began working together around June 2019 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

TRooTech works hard, and integrity plays a large role in their team. They’ve been a great support for us, and our clients have been extremely happy with the design and backend development they’ve done. Overall, they produce good work. 

How did TRooTech perform from a project management standpoint?

We work directly with the project manager for each project. The team is responsive and they deliver on time.

What did you find most impressive about them?

Their team is fast, responsive, and produces quality work for a reasonable cost. They’re also flexible and understanding — it feels like they’re part of our organization.

Are there any areas they could improve?

I don’t know of anything they could improve at this point.

Do you have any advice for potential customers?

Do your own research before reaching out to them. Have a clear understanding of your needs, and clearly communicate your expectations to them — put it in writing. They’ll be the best at doing the work. 

BACKGROUND

Please describe your company and your position there.

I am CEO of a wellbeing technology platform and app to inspire, energise and build resilience for employees, students and those needing mental health and personal development support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions, and what were your goals?

They manage all of our maintenance, updated our technology stack, all development of our hybrid web and phone app and content management system.

SOLUTION

How did you select TRooTech Business Solutions and what were the deciding factors?

We had been having trouble with our existing developers in terms of poor workmanship which had resulted in losing clients. Trootech had actively been marketing on LinkedIn and we interviewed them (we interviewed about 10 similar companies). We loved their vision and passion for their industry and have been really impressed with how they communicate and their understanding of our customer needs.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I'm the CEO, so don't have that detail.

How many people from the vendor's team worked with you, and what were their positions?

We have around 6 people working on our project which include PHP developers, QA, IOS and Android app development, and design. As well as the senior leaders helping with strategy and UX advice.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This is ongoing. We have been in our business for 10 years and have used a combination of in-house developers and outsourced. Trootech by far, are the best we have ever worked with and we are very happy with both the quality fo their work and how wonderful they are to work with.

Describe their project management style, including communication tools and timelines.

They are clear communicators and we have weekly project meetings. They are reasonably good at delivering on time, though our project is massive with multiple changing variables.

What did you find most impressive or unique about this company?

Such young entrepreneurial energy. A can-do attitude. Also, they do what they say they are going to do. It feels like a warm collaboration.

Are there any areas for improvement or something they could have done differently?

We are pretty happy with the whole process and outcomes.

BACKGROUND

Please describe your company and your position there.

I am the founder and CEO of a company dedicated to making politics more accessible to everyday people.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions?

TRooTech built my mobile app and backend website.

What were your goals for this project?

I wanted to build a version 1.0 of my app that was well functioning, versatile, and had enough initial features to separate me from my competitors....all at an affordable price point.

SOLUTION

How did you select this vendor?

Two years ago, I was bidding out a separate project and contacted TRooTech among other developers. I contacted Nikhil Jani, TRooTech's Director of Client Relationships, and was impressed with his professionalism, knowledge, and his wiliness to give important advice on how the app should be developed.

TRooTech lost the bid on that project and I had to unfortunately inform Nikhil that I was going with a different developer. Even though he was disappointed, he still offered advice and insisted the competing developer use Laravel as it is best approach for my app to scale. I thought: "Wow. This guy just lost a contract. He could have simply walked away angry but INSTEAD wanted to make sure the project was laid down properly by his competitor.

If I didn't know any better, I'd say he might actually care about my project." In that moment, Nikhil had created a future customer. When my next project came around, TRooTech was the obvious first choice and we were able to come to an exceptional deal.

Describe the project in detail.

I had written a lot of documents describing the scope of the project. I described the goals of my version 1.0 and we selected the path that would give me the greatest amount of content for my budget.

What was the team composition?

I was given a project manager that had all the necessary skills: Alpa Patel. She and her team developed the platform.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Well the app is just getting started, but those who have seen it are blown away with it's functionality.

How effective was the workflow between your team and theirs?

Alpa is extremely knowledgeable and talented developer. My project has many difficult concepts that needed to be explained by me and programmed by her team.

Alpa and her team were able to quickly understand them down and develop every tool my company needed, perfectly. They were professional, attentive, patient as they sifted through the chaos of American politics...an extreme task.

What did you find most impressive about this company?

Trust factor. An issue arouse with my payments, between my bank and PayPal, which severely delayed payments to TrooTech. Most companies would have shut down work, until they received payment. Nikhil trusted that I would come through with the money and didn't shut down production. My issue was resolved and we were able to stay on schedule. 

Trust is important in business, and situations like this help build healthy business relationships and rapport. TRooTech has proven to be extremely accommodating and worthy of a strong business relationship.

Are there any areas for improvement?

Everything was great, but one aspect I think can use improvement is conveying a plan of attack on specific task, prior to working on them. There were moments where work was being done on features, that I would have considered "low priority" and I would have preferred that time be spent on other aspects of the app as that would add more value to the user's experience. I think a little more back and forth would have made the hours spent more potent.

BACKGROUND

Please describe your company and your position there.

I’m the CEO for a health and wellness mobile app startup. The app is intended to simplify fitness experiences for professionals and potential clients. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions?

I hired TRoo Tech Business Solutions to build an MVP for my mobile app.

What were your goals for this project?

I needed the MVP to help gauge the market value for my health and wellness analytic-based solution. I wanted to test my concept with potential users and gain necessary feedback before developing the complete product.

SOLUTION

How did you select this vendor?

I posted my request on Upwork. Out of the vendors who responded, TRooTech Business Solutions presented the strongest proposal.

Describe the project in detail.

Their team began by gathering requirements. From there, they developed the MVP for my mobile app.

What was the team composition?

We worked with Anjana (Executive, TRooTech Business Solutions) and our project manager was Chirag (Software Engineer, TRooTech Business Solutions).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The MVP fulfilled all of my expectations, and the TRooTech Business Solutions’ team met my requirements for the product.

How effective was the workflow between your team and theirs?

Although there were timezone differences, Chirag was flexible in managing the project. The team was receptive to our ideas and they made updates based on my feedback. Their listening skills made them a reliable partner to collaborate with.

What did you find most impressive about this company?

Their team was dedicated to customer success—they were attentive during every stage of the process. They truly listened to my input during the project.

Are there any areas for improvement?

It would have been great if their response time was quicker than it was, but the time difference contributed to the struggle.

BACKGROUND

Please describe your company and your position there.

I manage the research teams of a company that provides information and technology guidance services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire TRooTech Business Solutions?

We contacted TRooTech Business Solutions to develop a custom enterprise solution. Our internal staff needed a web-based tool to execute and save the research materials for our client projects.

SOLUTION

How did you select this vendor?

After reading an article about enterprise technology trends on their website, I contacted them through their online request for quotation form.

Can you go into detail about the services they provided and the scope of the project?

TRooTech Business Solutions was responsible for the design, frontend and backend development, and database. Their business analysts helped us plan the information framework before the start of the project. Afterward, their QA engineers fully tested the system with our staff when it was ready.

What was the team composition?

We worked with one UI/UX designer, one frontend web developer, two backend web developers, and two QA engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The tool is working well for our staff. We’ve encountered some unforeseen scenarios while using it, but that is on us. Given our changing business dynamics, we need to improve the tool continuously and plan to hire TRooTech to do so.

How was project management arranged and how effective was it?

I was impressed with Priyank's (CTO, TRooTech Business Solutions) management of our project. He was quite responsive about our requirements and always met our deadlines. They delivered everything on time.

What did you find most impressive about this company?

We were impressed with their work attitude. They were understanding and kind while maintaining their processes and policies.

Are there any areas where they can improve?

I wish they would offer additional services like server management and DevOps.

BACKGROUND

Introduce your business and what you do there.

We’re developing a mobile application for the preschool education market. The aim is to provide a tool that will connect parents and children, thus increasing parent engagement. I’m a co-founder of the company. We currently have two full-time and eight outsourced employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with TRooTech Business Solutions?

This was a first-year product, so we wanted to develop something in a quick and cost-effective way. We needed to find a partner who would be committed to our product’s vision as much as we were. They also needed to be able to have and apply technical capabilities without losing sight of our business objectives.

SOLUTION

What was the scope of their involvement?

TRooTech developed the frontend of our native iOS app. Our internal designer was responsible for wireframes and mockups. Their team handled the coding around our material.

The app’s functionality is threefold, with the first part being an interface through which we can provide different activities for parents to engage in with their children. This came in the form of a simple interface connected to a backend where we post daily lists of activities and supplies for parents to see and follow.

The second part focuses on showing 30-minute videos that encourage children to participate in different activities. There’s a parental gate that ensures the child can’t access other parts of the app.

The third part encourages parents to use the app with their children every day. The first method includes a mechanism for capturing and storing memories of children engaging in activities in order to share via Facebook, Instagram, and Whatsapp.

The second way in which we encourage this interaction is through a calendar system where parents can see red or green dots for every day depending on whether they engaged in activities with their children.

Although TRooTech does provide marketing services, we didn’t leverage them. We wanted a local partner for this. They did offer a month-long maintenance period during which they helped us fix any bugs.

What is the team composition?

We mainly communicated with their project manager, but developers were involved in the background. I'm unsure how many people we used.

How did you come to work with TRooTech Business Solutions?

We looked in multiple places and evaluated 10 different entities. The three important criteria for us were: whether the companies understood our business, whether they had enough experience for the task based on their portfolio of similar work, and their ability to give advice. This was the first time we were trying something like this, and we didn’t want to scale out only to realize that the result wasn’t what it should have been.

How much have you invested with them?

We spent $6,000.

What is the status of this engagement?

We started working with them in August 2017. We’re still working together on minor enhancements, but the majority of the development is finished.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our soft launch yielded 600 downloads in the past month. We’re in the process of tweaking the pricing. The general response so far has been very positive. The product is stable and people seem to like it.

How did TRooTech Business Solutions perform from a project management standpoint?

Our conversations were structured from the beginning because we knew what we wanted and what we were doing. We had video conferencing in order to get the product to its final form after entering everything into Trello. We gave rapid feedback on what we wanted changed or fixed through WhatsApp.

The biggest advantage in working with them is that they were extremely responsive in addressing our concerns at a rapid pace. There were instances when they worked during weekends to ensure that our product reached its launch date. They gave us all the support necessary to make sure we could focus on our business and attract a customer base without having to worry about the product.

What did you find most impressive about them?

Their flexibility, speed, and ongoing support are all excellent compared to other providers I’ve worked with recently. We’ve made quite a few changes to the product after agreeing on a contract. We had to pause the project for two months at one point in order to find a team for the task because the backend wasn’t ready. TRooTech was extremely flexible in demobilizing the team on their end. They understood the fact that we’d run into a few issues.

They were fast to address our concerns. They were good at supporting us post-setup at little or no cost above the contract. Knowing we could depend on them provided us with relief even after the contract was technically over.

Are there any areas they could improve?

I was generally satisfied. Although there’s always room for improvement, the issues were minor and inconsistent.

Do you have any advice for potential customers?

It’s great to have a good designer on your team. Having a well-planned flow and structure helped us fast track the development.

BACKGROUND

Please describe your company and position.

I am the Founder & CEO of an e-commerce company

Describe what your company does in a single sentence.

Our marketplace connects sellers of Gold jewelry and African fabrics & textiles based in the UAE with global customers based in the USA, Europe & Africa. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire TRooTech Business Solutions to accomplish?

• Build iOS & Android applications
• Manage frontend & backend

SOLUTION

How did you find TRooTech Business Solutions?

Online Search

Why did you select TRooTech Business Solutions over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from TRooTech Business Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Build and manage mobile apps & manage Magento backend & frontend.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Mobile apps user satisfaction rate increased, mobile apps downloads increased 40%, generated more platfoorm traction and revenue through tools developed by TrooTech.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent delivery timeline and met all project deadlines

Excellent communication with assigned Project Manager & team of engineers

Team availability and flexibility better than most companies

What was your primary form of communication with TRooTech Business Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team was very knowledgeable about multiple technology stacks

Excellent project management 

Excellent communication 

Provided alternatives to ensure client stayed within allocated monthly budget

Positive attitudes from team and willingness to help project succeed. 

Are there any areas for improvement or something TRooTech Business Solutions could have done differently?

None.